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BANKING · CUSTOMER EXPERIENCE & VALUE SUITE
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Reads location, transaction, interaction and external data before the customer asks -
ranking every offer by taste, not by who paid.
Customers signal constantly. Banks wait to be asked.
The problem
Acquired, then ignored
The bank signs the customer up, then waits to be asked instead of watching what they do next.
- 38% of Indonesians already search by voice — most banking apps don’t listen
- 60% of buyers purchase inside a livestream — most banking apps don’t watch
- Acquire, then wait to be told what the customer wants next
Today, how it operates
Static rewards, generic pushes
The same reward goes out to everyone, regardless of what they spend, the time, or what's already booked.
- Same push whatever they spend, the time, or the calendar
- Pay to rank offers ordered by merchant spend, not customer taste
- Never notices a booked flight the banking app had no part in
With Anticipatory AI
The need, anticipated
The engine reads the signal as it happens and turns it into an offer before the customer asks.
- Fused, live transaction, time, calendar and bookings, read continuously
- Genome-ranked offers ordered by taste, never by who paid
- Already planned a detected flight becomes a trip, not a notification
Read it. Rank it. Plan it.
01
Read the Signal
Transaction, time, calendar and bookings, fused live
- Three kopi runs this week become a “same-day” filter
- A Garuda booking becomes “Bali, anticipated”
- Every card carries a match %, not a guess
02
Rank by Genome
Offers ordered by taste, never by who paid
- Taste-graph ranked, e.g. a 93% match
- Vibes: swipeable, reel-style discovery
- Grid view for browsing the full matched set
03
Plan the Moment
From a detected trip to a booked one
- Upcoming trip surfaced automatically
- Add stay, activities, airport cab — one tap each
- Book in seconds, no separate app
The capability set
Six things it does, before the customer asks.
One profile, read the same way across Now, Vibes, Travel and You.
01
Contextual signal reading
Transaction, time of day, calendar and bookings, fused live
02
Trip detection
A flight booking becomes a travel plan, automatically
03
Taste-graph ranking
Offers ordered by genome, not by merchant spend
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Conversational discovery
Ask anything, get ranked picks back
05
Reel-style browsing
Swipe Vibes, or open the full grid
06
Book in seconds
Stay, activities and transfers, one tap away
Now · Putri, Jakarta
Es kopi susu o’clock. 93% match.
read from transaction, time and taste
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Three kopi runs this week become a filter The same-day pick surfaces automatically, no one asked
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A Garuda booking becomes a trip Bali, anticipated — travel mode switched on by itself
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3
4 offers, ranked by genome Not by who paid for placement
Vibes · Ask it anything
Show me culture picks. Ranked by you.
conversational, not a search bar
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Culture that fits you M Bloc Space 88%, Pasar Santa 86%, Museum MACAN 85%
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Every match, explained Ranked by taste, context, influence and behavior
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Suggested, not searched Prompts anticipate the next question
Vibes · Discovery
Every offer, ranked for one person.
the full grid, matched to Putri
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Every card, genome-matched Apple, McDonald’s, Starbucks, Zara — all ranked for Putri specifically
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Two apps, one ranked feed Grab’s rain discount and Gojek’s rain voucher, pulled into Putri’s single feed
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One tap to open Every card opens straight into the merchant’s own offer
Travel · Anticipated
Where to, Putri? Already answered.
detected from a Garuda booking
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Bali, in 5 days The whole itinerary opens pre-filled, not just a flight reminder
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Add stay, activities, cab One tap each, no separate app
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Book in seconds The whole trip, not just the flight
You · Profile
The genome, behind every card.
8,460 points · 93% taste match
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4 offers unlocked From one profile, ranked continuously
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93% taste match The number every other screen is built on
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One profile, everywhere Now, Vibes and Travel all read the same genome
Thank you.
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